Online Order Shipping & Refund Policy

Shipping Times
Orders in Australia will be processed and dispatched usually with in 7 days.

Most orders are shipped by either Australia Post or Fastway Couriers. Allow up to 14 days to receive goods. Orders outside Australia will be processed and dispatched usually with in 14 days and posted by Spring Global Mail. Allow up to 8 weeks to receive orders.

Refund Policy – back issues and books
If in the event that goods are not received, including subscriptions copies, please contact us to reconfirm your shipping address and we will check postal service. If the goods are missing we reserve the right to resend the order. Refunds will only be provided if we are unable to re-send orders.

Refund Policy – Subscriptions
In the event that a request for a cancellation of subscription is received the discount and free postage will no longer apply. A refund of the purchase price less the single issue plus postage of sent issues will be refunded via the same method that the original payment was received.
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